Eat at Austin's

General Inquiries

Where are you located?

Impact Fuel Room is located at 481 Peterson Road, Libertyville, IL 60048.

Where can I park?

Impact Fuel Room has over 200 free parking spots with a free door-to-door shuttle service. Rental lots are required infrequently and parking for external lots is $5.00 per car.

What about public transportation?

Libertyville has two Metra train stations and, in most cases, we will pick you up with our shuttle service at no cost. If you prefer Uber or Lyft, we allow direct drop-off and pick up on-site. Some suggested taxi services are Gurnee Taxi Express 847-855-TAXI or American Taxi Express 847-573-0915. If you or someone in your party finds themselves slightly impaired due to the consumption of alcohol, Impact Fuel Room participates in free cab service called Tipsy Taxi.

Where can I buy tickets for Impact Fuel Room?

Main Box Office tickets are available at the box office and by phone 7 days a week from 11:00 a.m. to 10:00 p.m. There are no fees if purchased at the box office. TicketWeb tickets can also be purchased online at TicketWeb. There is a small convenience fee associated with phone orders and online tickets.

What type of payment do you accept?

We accept all major credit cards and Apple Pay. Cash is the desired payment method. ATM machines are available on site.

Is there a group discount?

Large groups are always welcome at Impact Fuel Room. Ticket discounting starts at 20 or more people. Please contact mark@fuelroom.com for discounted tickets.

What time do doors open before a show?

Doors usually open 45 minutes prior to the start of a show. Remember that’s a “usually,” not an “always.” Always check your ticket, our website, or call the box office to confirm doors.

What time do shows start?

Door and show times vary depending on the night’s line-up. Check our website calendar or your ticket face to find the time for a particular show.

How old do you have to be to attend shows at Impact Fuel Room?

Impact Fuel Room is a 21 and over venue. All must provide a valid ID for entry. We have a zero-tolerance policy for underage drinking and illegal substances. If you are caught drinking underage or with a fake ID, you will be prosecuted by the proper agency and will not be allowed back in the venue.

Where can I eat or drink before/after the show?

Impact Fuel Room has two full bars for your enjoyment. Austin’s serves daily from 11:00 a.m. until 11:00 p.m., offering great steaks, sandwiches, handmade brick-oven pizza, hamburgers and a variety of other food. Due to the popularity of Austin’s great homemade food, reservations are suggested. Call 847-549-1972 to make a reservation.

What is seating like at Impact Fuel Room?

Impact Fuel Room is a general admission venue with limited to no fixed seating. Seating is available on a “first-come, first-served” basis unless you reserve a table by calling or stopping by the box office. There are shows that may have two price levels including V.I.P. and general admission.

How do I reserve a table during a general admission show?

You can reserve a table by contacting our box office. There is a very limited amount of tables available and there is a $250 food/beverage minimum to reserve a table during a GA show. We do offer bottle service at these tables. Please note that an automatic 20% gratuity will be added to the total amount consumed at reserved tables. Any additional gratuity is at the discretion of the patron.

Is there a hotel nearby?

Impact Fuel Room works closely with Candlewood Suites and Holiday Inn Express & Suites Chicago-Libertyville. Ask your server about special rates. Shuttle services can be arranged. You MUST call this in and ask for the Impact Fuel Room rate.

 

Candlewood Suites
1100 North US Route 45
Libertyville, IL 60048

877-226-3539

 

Holiday Inn Express & Suites Chicago-Libertyville
77 Buckley Rd
Libertyville, IL 60048

847-549-7878

Is Impact Fuel Room handicapped accessible?

Impact Fuel Room is a handicapped-accessible facility. If you need special assistance, please contact the box office in advance or contact us at 847-549-1972 or mark@fuelroom.com.

Can I smoke inside?

Impact Fuel Room is a smoke-free and vape-free environment. We do have a designated smoking area that is subject to the weather. Anyone who chooses to smoke outside the designated area will be subject to a city fine. Please see our security for a stamp before exiting the venue to prevent any issues from re-entering from the designated smoking area.

Are people allowed to exit and re-enter the venue?

For security reasons we do not allow exit and re-entry outside of our designated smoking area. If you do go outside of this area you will need to purchase a new ticket if available.

Are coats allowed? Is there a coat check?

For security reasons, coats are not allowed in the Impact Fuel Room. Coat check is available and located by the main box office and entrance. Coat check is seasonal and only used during the winter months and during inclement weather for all other seasons.

Is there an ATM located inside?

There is an ATM across from the main bar. When you enter through the front doors, the ATM is located on the left along the wall, just after the coat check room.

Are cameras allowed? Can I film a show or record audio?

We do not allow video cameras. We do not allow audio taping unless the artist approves. We do not allow still cameras unless the artist approves, and when approved, flashes are not allowed as they distract the artists and disrupt other patrons’ experience.

What can't I bring inside?

We do not allow backpacks, large bags, weapons, illegal substances, mace, food, and alcohol. We take security very seriously and we want you to have an enjoyable evening. If you experience any problems, please contact a member of our staff for assistance. If have questions about what is allowed inside Impact Fuel Room, contact us at 847-549-1972 or mark@fuelroom.com

Can't find answers to your questions?

You can reach the box office for general information at 847-549-1972 or by emailing mark@fuelroom.com.

Can someone check me in will call or use my tickets

The only way you can check in will call is with an ID with the person’s name on the will call list.
If you are giving someone your will call tickets they will need a picture of your ID.

Band Inquiries

Can my band play a show at the impact fuel room?

If you are interested in playing at Impact Fuel Room, please complete the band submission form. Please be patient with our response time as we typically receive hundreds of applications per week. While we do our best to provide opportunities to up-and-coming acts, the number of open dates are limited due to existing arrangements with national acts, local agents and acts that have a proven history in the Chicagoland area.

Where should I park the band truck?

You can park the band truck in the striped out area next to the stage entrance doors.

Is there a green room for the band?

There is a 10×10 green room with private bathroom access.

Can I get a few comp tickets?

You can get up to five pairs of complimentary tickets.

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